Policies at The Parts Experts

Service as It Should Be

In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!

Warranty, Returns and Refunds

What You Need to Know

1. Warranty Claims based on defective materials or workmanship must be made within the limited warranty period. THE PARTS EXPERTS PRIOR will not be held liable for

any consequential damages in connection with defective materials.

2. Sold as is. No warranty expressed or implied beyond 30 days unless otherwise stated in writing. All warranties are parts only unless otherwise stated. ANY PART

OPENED, ALTERED, REPAIRED, OR CHANGED IN ANY WAY WITHOUT THE PARTS EXPERTS PRIOR WRITTEN APPROVAL VOIDS ANY WARRANTY.

3. All warranty returns are subject to warranty testing and inspection. All refunds are determined based on results of warranty testing and inspection.

4. If any Hydraulic Component(s), Turbo(s), Fuel, Cooling Component(s)(Any) and/or part(s) is replaced, The hydraulic system must be flushed properly, and filters

replaced before installation of component(s) and/or part(s). Warranty is voided if not completed.

5. Any engine related components and/or assemblies must follow correct OEM manufacturer guidelines. Part(s)/assembly(ies) installed must be in accordance with

the latest version of the OEM workshop and OEM installation manuals. All lubricants, fuel and coolant used must be to the OEM specification.

6. All returns require authorization from THE PARTS EXPERTS and may be subject to a minimum 20% restocking fee. All return requests must be done within 14 days

of part(s) being delivered unless otherwise noted on the invoice. All refunds are determined based on results of testing and inspection. Standard refunds can take up to

30 days, and core refunds can take up to 60 days due to the inspection process and DAMAGED CORES WILL NOT BE ACCEPTED. Refunds are processed on Fridays.

7. All cores must be returned within 15 days from the date of invoice unless prior authorization from THE PARTS EXPERTS.

8. Freight Charges and accessorial fees are NON-REFUNDABLE. DISCLAIMER: Only standard freight charges shown. Additional accessorial charges may apply for (but

are not limited to) Lift-Gate and Residential/Limited Access service and non-continental US deliveries.

9. All manufacturers names, symbols and descriptions are used for reference purposes only and do not imply the parts listed are the products of manufacturers.

10. ALL SPECIAL ORDER PARTS ARE NON-RETURNABLE UNLESS APPROVED BY MANUFACTURE AND THE PARTS EXPERTS.

11. USED PARTS ARE NON REFUNDABLE, NO EXCEPTIONS.

12. OPENED ELECTRICAL PARTS ARE NON REFUNDABLE.

13. SPECIAL ORDER ITEMS ARE SUBJECT TO PREPAYMENT FOR ORDER.

Contact

Privacy Policy

Trust Us with Your Information

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You. We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
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Interpretation
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The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same
meaning regardless of whether they appear in singular or in plural. Definitions
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For the purposes of this Privacy Policy:

* Account means a unique account created for You to access our Service or parts of our Service.

* Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to The Parts Experts, Houston.

* Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.

* Country refers to: Texas, United States

* Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

* Personal Data is any information that relates to an identified or identifiable individual.

* Service refers to the Website.

* Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide
the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.

* Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

* Website refers to The Parts Experts, accessible from www.thepartsexpertstexas.com

* You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data
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Types of Data Collected
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Personal Data
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While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

* Email address * First name and last name * Phone number * Address, State, Province, ZIP/Postal code, City * Usage Data

Usage Data
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Usage Data is collected automatically when using the Service. Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our
Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data. When You access the Service by or through a mobile device, We may collect
certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet
browser You use, unique device identifiers and other diagnostic data. We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Tracking Technologies and Cookies
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We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

* Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You
may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
* Flash Cookies. Certain features of our Service may use local stored objects (or Flash Cookies) to collect and store information about Your preferences or Your activity on our Service. Flash Cookies are not managed
by the same browser settings as those used for Browser Cookies. For more information on how You can delete Flash Cookies, please read "Where can I change the settings for disabling, or deleting local shared objects?"
available at <https://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html#main_Where_can_I_change_the_settings_for_disabling__or_deleting_local_shared_objects_>

* Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for
example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server
integrity).

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. Learn more about cookies on the [Free Privacy Policy website](https://www.freeprivacypolicy.com/blog/sample-privacy-policy-template/#Use_Of_Cookies_And_Tracking) article.

We use both Session and Persistent Cookies for the purposes set out below:

* Necessary / Essential Cookies Type: Session Cookies Administered by: Us

Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

* Cookies Policy / Notice Acceptance Cookies Type: Persistent Cookies Administered by: Us

Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

* Functionality Cookies Type: Persistent Cookies Administered by: Us

Purpose: These Cookies allow us to remember choices You make when You use
the Website, such as remembering your login details or language
preference. The purpose of these Cookies is to provide You with a more
personal experience and to avoid You having to re-enter your preferences
every time You use the Website.

For more information about the cookies we use and your choices regarding
cookies, please visit our Cookies Policy or the Cookies section of our Privacy
Policy.

Use of Your Personal Data
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If you have any questions about this Privacy Policy, You can contact us:

* By email: thepartsexpertstx@gmail.com